Power PDF Help

Power PDF のファイルをダウンロードするにはどうすればよいですか？

After your purchase is complete, you’ll be provided a link to download your Power PDF software from Verifone/2Checkout.com. This link is valid for two weeks only after purchase, unless you purchased download insurance which extends downloads to 24 months. Please download immediately and back it up in case you need to reinstall in the future.

Because this is a perpetual license of the version available on the day you purchase, Tungsten Technical Support may not provide any download links if you have an older version than the current version.

インストール中に問題が発生しました。どうすればよいですか？

When downloading and installing, please make sure to turn off any anti-virus software. Some strict programs will block download or incorrectly flag the Power PDF .exe file as a virus. You’ll also want to make sure you have enough storage on your computer.

購入後、アップデートやアップグレードを利用することはできますか？

Power PDF, PaperPort and OmniPage desktop products are perpetual licenses and not subscriptions. This means you own the specific version of software you bought on your date of purchase. With these retail individual licenses, there are no upgrades or updates included with the purchase.

To get a future upgrade, you will need to purchase the software again. Existing customers are eligible for generous upgrade discounts. Contact Technical Support or engage with a chat rep to get your discount code.

How do I move my license from one computer to another?

To transfer your Power PDF license, deactivate the license on your original computer from within the application. Go to the Help menu and select “Manage license”. Follow the prompts to deactivate. Then install Power PDF on the new computer, if you haven’t already done so. Open the application, go to the Help menu and select “Manage license”. Follow the prompts to activate the license with your license key.

If you need assistance during this process, please contact Technical Support.

Power PDF ライセンスは何台のコンピューターにインストールできますか？

Power PDF Standard, Standard for Mac and Advanced are single licenses meant to be installed on your primary machine. Our EULA permits installation on a second machine for backup use. However, you can only use it on one machine at a time. If you get a new computer, please remember to uninstall so you can free up an activation. You may also contact Technical Support to assist with deactivating your old machine.

What's the difference in buying a license through TungstenAutomation.com versus a reseller such as Staples, Office Depot or CDW?

When you purchase through a reseller, you'll need to contact them directly for refunds and customer service. If you purchase through TungstenAutomation.com, you'll work with the Tungsten Automation team for refunds and customer service. In either case, the Tungsten Automation Technical Support team will provide technical support on the product.

If you received Power PDF, PaperPort or OmniPage with the purchase of a computer, scanner, printer or other device, you'll need to contact that manufacturer for all support.

返金ポリシーとは？

Tungsten Automation offers a 30-day money back guarantee on Power PDF, PaperPort and OmniPage individual licenses purchased only on TungstenAutomation.com. Simply reply to your confirmation email or send an email to esales@tungstenautomation.com within 30 days of your purchase with your order number and reason for cancellation. Your refund will be issued within one business day (it may take a few days for your credit card/bank to post it back to your account).

他の販売代理店や Web サイトからの購入は、30 日間の返金保証の対象にはならないため、返金ポリシーについては、購入した販売代理店に問い合わせる必要があります。

サポート・ポリシーとは？

Tungsten Automation offers a 90-day product support warranty from date of purchase on all desktop products, including Power PDF, PaperPort and OmniPage. This covers installation, setup, configuration and reinstallation of software during this period. There is limited support available beyond 90 days. Learn more about available coverage here.