Société Générale Algérie CIO, Tewfik Medani, discusses how automating banking processes with Tungsten solutions has improved the customer and employee experience.
Reliance on manual processes was causing delays at Société Générale Algérie. The need to comply with several levels of regulatory controls stretched the onboarding process to at least 30 days and required customers to make multiple return visits to their branch. Working with CaptureDoc, the bank deployed artificial intelligence/cognitive-enriched Tungsten solutions to capture information from documents and intelligently route them through the required business processes and decision gates. The result? Customers walk out of the branch with new accounts in 15 minutes.
Discover Société Générale Algérie
Société Générale Algérie is a universal bank present in Algeria since 2000, with 100 branches serving more than 180,000 retail, commercial and corporate customers.
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